Molly’s World accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, are elevated in priority to meet the delivery deadline. All orders are shipped from our location in Lancaster California via USPS or UPS. Molly’s World ships worldwide and to all 50 U.S. states and follows the standard methods available by USPS and UPS.
Please allow 1-3 business days for processing of all orders. This means that after an order is placed, it may take up to 3 business days for the item/items to be shipped.
All orders placed over the weekend will be processed the following week regardless of the method of shipping selected.
We will work as quickly as possible to ship out all orders, however due to COVID-19, shipping times may be delayed due to unprecedented issues by USPS and UPS, therefore cannot guarantee USPS and UPS package delivery times at this moment including Express and Rush shipping.
Once you are notified that your items have shipped, you will receive a tracking number and all further shipping questions will be handled by USPS and UPS.
We offer flat rate shipping for all USA domestic orders based on the size and weight of the items purchased and strive to offer the lowest shipping prices that we possibly can.
Please add an additional 1-3 business days for processing time
Free shipping on orders of $75.00+: Estimated 5-8 Business days
USPS Standard First Class/UPS Ground: Estimated 5-8 Business days
Express: Estimated 3-5 Business days
Rush: Estimated 1-3 Business days.
First Class Package International: Estimated 11-30 Business days
Priority Mail Express International: Estimated 3-5 Business days
Priority Mail International: Estimated 6-10 Business days
*International orders may be subject to VAT duties, or taxes upon arrival to your country. Molly’s World US is not responsible for, nor in control of these charges/fees. For more information, please contact your local customs office before ordering. *
LOST OR STOLEN PACKAGES
Once an item is shipped, packages are in the hands of USPS or UPS depending on the shipping method. For this reason, Molly’s World US is not responsible for any lost or stolen packages and will not refund/cover any lost, damaged or stolen packages. In the event that your package is lost, stolen or damaged you must report it as a claim to either The United States Postal Service (USPS) or The United Parcel Service (UPS) whichever shipping method was used at the number below:
USPS: 1-800-ASK-USPS® (1800-275-8777)
INCORRECT SHIPPING ADDRESS
If the wrong shipping address was entered at checkout, please email us immediately with the correct shipping address (to protect your information we may request proof of identity). In your email be sure to include your name, correct shipping address and order number. We will do our best in resolving the issue before your package is shipped. However, if for some reason we are unable to change the shipping address, we are not responsible for the incorrect information entered.
INCORRECT ITEM SELECTED AT CHECKOUT
If you selected a wrong item when checking out, please email us immediately at email@example.com and we will try to correct the item before shipping it out.
MISSING OR OUT OF STOCK ITEMS
If an item from your order is found to be out of stock, we will issue a refund for that item at the time of shipment. Please allow up to 10 business days for the refund to post to your account. We apologize for the inconvenience this may cause.
We have a 10-day return policy. This means you have 10 days after receiving your item to request a return. As long as the request is sent before the 10 days are over, you will be within the time frame for requesting a return
START A RETURN
Returns must be requested by email at firstname.lastname@example.org. The request must include your order number and the reason for a return. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We do not provide pre-paid return labels. Consumer is responsible for any return shipping costs and no shipping fees will be refunded.
To be eligible for a return, items must be received in new condition; unworn, unwashed, and with tags intact. Items returned with obvious use, makeup, dander, deodorant, perfume, or similar product stains may be subject to denial. If the item returned is received damaged, the return will be denied and sent back to the customer at the customer’s expense.
Returns must be postmarked within 15 days of return approval.
EXCEPTIONS/non-returnable items: Certain types of items cannot be returned. These items include returns on sale items, gift cards and items purchased during a promotion (Ex. Black Friday). ALL $25 & UNDER MARKED DOWN ITEMS ARE FINAL SALE.
We do not accept exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item
When will I receive my refund?
A refund will be issued after your return has been processed, which may take up to 10 business days after your return is received. Once your refund has been issued, you will receive a confirmation email detailing your return and refund amounts. Please allow for up to 10 business days for the refund to post to your account.
DAMAGES AND ISSUES
Please inspect your order upon delivery and contact us immediately at email@example.com if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Customers have up to 5 days after the delivery date to notify us of any damages or issues with the item, please send photo proof of any issues.
Please allow 2-3 business day for email responses, do not send more than one email regarding the same issue! do not message us on any social media platform regarding returns. Our email address for requesting a return is firstname.lastname@example.org. Once an order has been placed, we are not responsible for any incorrect information entered. Before purchasing, please make sure all order details are correct.