Returns

RETURN POLICY

We have a 10-day return policy. This means you have 10 days after receiving your item to request a return. As long as the request is sent before the 10 days are over, you will be within the time frame for requesting a return

START A RETURN

Returns must be requested by email at desirae@mollysworld.us. The request must include your order number and the reason for a return. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We do not provide pre-paid return labels. Consumer is responsible for any return shipping costs and no shipping fees will be refunded. 

To be eligible for a return, items must be received in new condition; unworn, unwashed, and with tags intact. Items returned with obvious use, makeup, dander, deodorant, perfume, or similar product stains may be subject to denial. If the item returned is received damaged, the return will be denied and sent back to the customer at the customer’s expense.  

Returns must be postmarked within 15 days of return approval.

EXCEPTIONS/non-returnable items:
Certain types of items cannot be returned. These items include returns on sale items, gift cards and items purchased during a promotion (Ex. Black Friday). ALL $25 & UNDER MARKED DOWN ITEMS ARE FINAL SALE.

EXCHANGES

We do not accept exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

When will I receive my refund?

A refund will be issued after your return has been processed, which may take up to 10 business days after your return is received. Once your refund has been issued, you will receive a confirmation email detailing your return and refund amounts. Please allow for up to 10 business days for the refund to post to your account.

DAMAGES AND ISSUES

Please inspect your order upon delivery and contact us immediately at desirae@mollysworld.us if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.  Customers have up to 5 days after the delivery date to notify us of any damages or issues with the item, please send photo proof of any issues.

IMPORTANT:

Please allow 2-3 business day for email responses, do not send more than one email regarding the same issue! do not message us on any social media platform regarding returns. Our email address for requesting a return is desirae@mollysworld.us. Once an order has been placed, we are not responsible for any incorrect information entered. Before purchasing, please make sure all order details are correct.

For further questions or concerns, please email us at desirae@mollysworld.us